How do I screen IT Support Specialist candidates before interviewing?

Send every applicant one link that carries 4 skills tests (Computer Literacy, Windows Server Administration, Active Directory, Communication), a personality inventory and 5 one-way video questions. springhire scores everything automatically and ranks the candidates, so you interview the top few. The free plan covers 10 candidates a month.

How long does the IT Support Specialist screening take a candidate?

About 38 minutes for the tests, plus 10 to 15 minutes for the video questions. Candidates complete it on their own time, on any device.

What should a IT Support Specialist job description include?

A short brief, key responsibilities, must-have and nice-to-have skills and the requirements. The JD generator writes one for this role in a minute.

Which interview questions work best for a IT Support Specialist?

Questions that ask for a specific past example and a walkthrough of how the candidate thinks. This page lists 8 with sample answers, and the full bank has more.

Yes. The free plan includes every screening tool with 10 candidate credits a month and no card. Paid plans start at $39 a month.

IT & Infrastructure

How to hire a IT Support Specialist

What the role does, the job description, the interview questions, and the 38-minute screening pack that tells you who can do the job before you book a single interview.

Screen IT Support Specialist candidates free See the pack

The role

What a IT Support Specialist does

A IT Support Specialist sits in the IT & Infrastructure function. The sections below give you the job description, the interview questions and the screening pack for the role.

Screen before you interview

The IT Support Specialist screening pack

Fundamentals, Windows and directory admin, and the patience to explain it. Every applicant gets one link. You get one ranked report.

Skills tests · 38 minutes total

IT & securityComputer Literacy Test10 min · 20 questions · IntermediateThe Computer Literacy Test helps hiring teams assess whether candidates can handle common workplace technology tasks with confidence. It fits roles where day-to-day work depends on managing files, using browsers and email, and following basic security practices.Software skillsWindows Server Administration Test10 min · 20 questions · IntermediateThe Windows Server Administration Test checks practical knowledge of core server tasks at an intermediate level. It is suited for hiring teams assessing system administrators, server support staff and IT generalists who need to work with Windows Server roles, storage and backup.Software skillsActive Directory Test10 min · 20 questions · IntermediateThe Active Directory Test helps hiring teams assess intermediate AD skills before interviews. It is suited to roles that manage user accounts, permissions, Group Policy and domain relationships, and helps identify candidates who can handle common administration tasks with sound judgment.CommunicationCommunication Test8 min · 20 questions · Entry levelThe Communication Test shows you how a candidate actually communicates at work: how clearly they write, how carefully they listen, how reliably they confirm understanding, and how considerately they handle tone and timing. Through 20 realistic entry-level scenarios, it scores four dimensions so you can hire people who keep customers and colleagues on the same page.

Personality inventory

DISC Personality TestThe DISC Personality Test helps hiring teams understand how candidates tend to communicate, respond to change and work with others. It is useful for entry level hiring when role success depends on pace, collaboration, follow-through and comfort with structure.

One-way video questions · answered on camera, scored by AI

1
A user cannot log in and has a meeting in five minutes. Walk us through it.
2
How do you explain a technical fix to someone who is not technical?
3
Describe how you prioritise a ticket queue.
4
Tell us about a recurring issue you eliminated at the root.
5
Which tools do you use for remote support and device management?

Send this pack to your applicantsFree plan, 10 candidates a month, no card.

Interview questions

IT Support Specialist interview questions

For the candidates who pass the pack. Each comes with a sample answer on the full page.

01
What drew you to a career in IT support rather than another technical path?
02
Walk me through your technical background and the environments you have supported.
03
How do you keep your knowledge current in a field that changes constantly?
04
Why do you want to work here specifically as an IT Support Specialist?
05
Describe your process for troubleshooting an issue you have never seen before.
06
How comfortable are you with Active Directory and identity management tasks?
07
What is your approach to supporting both hardware and software problems?
08
How do you handle networking basics like connectivity and VPN issues?