Refund Policy

Our HR tools library is free and requires no payment, so no refunds apply there. This policy covers paid springhire subscriptions and plans.

If springhire is not right for you, email us within 14 days of your first purchase and we will refund it in full. This applies to your first subscription payment on your first plan, not to renewals or plan changes.

Subscriptions renew automatically. If you forgot to cancel, contact us within 7 days of a renewal charge and we will refund that renewal, provided the account has not materially used the Service since the charge (for example, sending new assessment invites).

Annual plans cancelled after the 14-day window are not refunded pro rata, but the plan stays active until the end of the paid year. In exceptional circumstances we may offer a prorated refund at our discretion.

• Charges older than the windows above.
• Usage-based charges for assessments already taken by candidates.
• Accounts terminated for breaching our Terms of Service.

Email support@springhire.io from the email on your account with your company name and the charge date. We reply within 2 business days. Approved refunds are issued to the original payment method within 5 to 10 business days, depending on your bank.