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Sample report

The sample candidate report your hiring manager opens when you share a candidate.

One made-up candidate runs through the whole sample report, and every number is scored from her answers exactly as a real report would be.

  • One page per candidate, every tool on it

The report

Emma Ross, customer support agent

Click a tool tile to open its tab. The score at the top is built from the counted tools; the right rail is what the recruiter sees and the hiring manager does not.

app.springhire.io/reports/emma-ross

Jobs › Customer support agent › Candidates › Emma Ross

Emma RossAdvance

Customer support agent · Completed 18 Oct, 9:12 am

Adjust scores

Overall score

92 / 100

Strong match

Scored above the bar on every counted tool. Calm, clear answers on video; strongest on written clarity.

Requirements
4 of 4 met
Integrity
No issues
Completion
All 5 tools done
Ranking
1 of 31

How the score adds up

92 / 100

94Customer service testWeighted 40%+38of 40
90One-way videoWeighted 35%+31of 35
92Resume matchWeighted 25%+23of 25
–Working styleNot counted–
91Culture fitNot counted–

Opening each tool in turn. Click one to stop.

Qualifying questions4 of 4 clearedCustomer service testScore 94One-way videoScore 90Resume matchScore 92Working styleNot countedCulture fit91% aligned

Customer service test

20 questions, 12 minutes allowed, randomised per candidate.

94 · 19 of 20 correct
  • Empathy and tone96%
  • Product troubleshooting92%
  • Escalation judgment90%
  • Written clarity97%
Time taken
9 min 40 s
Compared with the role's median
+12 points
Questions skipped
0

Questions

A customer's order shows delivered but they have not received it. First step?Chose: confirm the delivery address and check the carrier scan
Correct
Rewrite this reply so it sounds less like a template.Chose: the version that names the customer's issue in the first line
Correct
The refund is outside policy and the customer is threatening a chargeback.Chose: refund now · Expected: escalate with the chargeback risk noted
Missed
Which ticket do you take first?Chose: the outage report affecting many users
Correct

Reading the report

What is in a candidate report, and how the scores are built

What you get for each candidate, where each score comes from, what the report will never do on its own, and what it costs.

One page per candidate, not one inbox per role

Everything a candidate produced sits on a single page: their recorded video answers, the tests they took, their resume score, and the transcript behind each one. There is no folder of video files, no spreadsheet of scores kept alongside, and no reconciling one against the other. When a hiring manager asks about a name on the shortlist, the answer is a link rather than an afternoon of assembly.

How the score is built

Video answers are transcribed, then scored on whether they answer the question, whether they contain specifics rather than generalities, how clearly they are communicated, and how well they fit the role. Skills tests are scored against a fixed answer key: 239 of the 266 tests in the library are multiple choice, 20 are situational judgement tests where options are weighted by how effective the response is, and 7 are personality inventories that produce a profile and never a pass mark. Resume scores measure the CV against the requirements you set for the job. Each part keeps its own score; nothing is averaged into a single number that hides which half was weak.

Every score shows its working

This is the part that matters when someone disagrees with you. Open any score and the evidence is underneath it: the transcript of what the candidate actually said, the answers they picked on a test, the parts of the resume that matched. A shortlist you can defend line by line survives the meeting where a hiring manager prefers the candidate who interviews well in person. A number with nothing behind it does not.

What the report does not do

It does not reject anyone. No score, however low, removes a candidate from your list automatically, only the knock-out questions you write yourself do that, and only for things a candidate either can or cannot do, like visa status or notice period. Personality inventories never carry a pass mark and are there to inform the conversation, not to filter it. The report ranks and explains; the decision stays with you.

Sharing it without oversharing

Send the report on a link with an expiry you choose: twenty-four hours, seven days, thirty days, or never. The shared version deliberately shows less than yours, your private notes, your rating, the proctoring events, the device and IP details, and the candidate's email and phone number are all stripped out. Your hiring manager sees the answers and the scores, which is what a decision needs, and nothing that should have stayed internal.

When a recording fails

A silent or near-silent answer is detected rather than scored as a bad one. The report says no audio was captured and offers a retake instead of showing a low mark the candidate did not earn, and that retake costs you nothing. Candidates are also prevented from recording until their microphone is actually working, so this is rarer than it used to be.

What a report costs

One credit, spent only when a candidate completes an assessment. Invitations nobody opens are free, candidates removed by your knock-out questions are free, and someone who starts and abandons is free. The free plan includes ten credits a month with no card, which is enough to run a real opening and read real reports before deciding whether this is for you. Paid plans start at thirty-nine dollars a month for fifty credits.

FAQ

Questions about the report

Recorded video answers with transcripts, scores for any skills tests taken, a resume score against the job requirements, and the evidence behind each score. Everything for one candidate is on one page, and the list view ranks every applicant on whichever tool you used.

Yes. Share it on a link and pick when the link expires, twenty-four hours, seven days, thirty days or never. They do not need an account, and the shared view hides your notes, your rating, proctoring events, device and IP details and the candidate's contact details.

No. Only the knock-out questions you write yourself can disqualify anyone, and those cover facts rather than judgement, visa status, notice period, shift availability. Scores rank candidates and explain themselves; they never remove anyone on their own.

Read the transcript underneath it. Every score links to the answer that produced it, so you can check the working on any candidate yourself. If the score and the answer disagree, trust the answer and tell us.

No. The credit is spent when the candidate completes the assessment. Viewing, re-reading, downloading and sharing the resulting report are all free and unlimited.

Ready to get started?

Create an account and send your first screening link today. The free plan gives you 10 credits a month, with no card needed.

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See what you'll pay

Credits are charged only when a candidate completes. Plans from $0.

See the report

A real candidate report: scores, answers and the evidence behind each one.