BPO hiring software that hires agents on performance, not resumes.
Test communication, job skills and customer-handling ability before you schedule an interview.
- Free plan, no credit card required.
Start here
The tests BPO teams start with
Three from the library that cover what a support role needs on day one: how candidates handle a customer, how clearly they write and speak, and how well they listen.
- Customer Support Situational Judgment TestThe Customer Support Situational Judgment Test helps hiring teams assess how entry-level candidates are likely to respond in common service situations. It is suited for roles where people must calm upset customers, solve routine issues and follow policy without creating unnecessary escalations.15 min20 questionsEntry levelOpen test
- Communication TestThe Communication Test shows you how a candidate actually communicates at work: how clearly they write, how carefully they listen, how reliably they confirm understanding, and how considerately they handle tone and timing. Through 20 realistic entry-level scenarios, it scores four dimensions so you can hire people who keep customers and colleagues on the same page.8 min20 questionsEntry levelOpen test
- Call Center TestThe Call Center Test checks call handling, problem solving, communication and contact center metrics. It suits inbound and outbound agents in call centers and BPOs, where agents must stay calm, solve problems on the first call and work to handle-time and quality targets.10 min20 questionsEntry levelOpen test
How it works
A better way to hire BPO agents, in three steps
Screen communication, job skills and customer-handling ability, then interview only the candidates worth meeting.
Step 1
Send every applicant one screening link
Share one link with applicants and collect their application, qualifying questions and assessments before your team spends time reviewing every candidate.Step 2
See who can actually do the job
Test the skills each BPO role needs, from communication and reasoning to customer handling and situational judgment, before the interview.Step 3
Interview the candidates who stand out
Every applicant lands in one ranked report with their assessment results, so your hiring team can focus interviews on the strongest candidates.Set up your first screening in minutes
Write the role in plain words, switch on the tools, send the link. The ranked report fills up on its own.
Get started freeFree plan
10 credits a month, every tool
No card and no trial clock. Upgrade only in the months a role is open.
From application to shortlist
Six tools, one link, in the order a candidate meets them
Pick the mix for the role. Every applicant goes through the same tools in the same order and lands in one ranked report.
Qualifying questions
Filter out candidates who do not meet the requirements before anyone reads an application. Ask about experience, location, shift availability, notice period, salary expectations and more. Always free.
Learn more about Qualifying questionsResume scoring
AI checks each resume against your requirements: process type, years in support, CRM tools, voice or chat experience. Each one is marked met, partly met or missing with evidence quoted from the resume.
Learn more about Resume scoringSkills tests
Assess communication, customer service fundamentals, attention to detail, verbal reasoning and more from a library of ready-made tests. Timed, randomized per candidate, scored automatically.
Learn more about Skills testsOne-way video interview
Ask short questions and let candidates record on their own time. Hear their spoken English, tone and structure, while AI transcribes and scores each answer.
Learn more about One-way video interviewSituational judgment
Put candidates in front of realistic customer scenarios: an angry caller, a refund they cannot approve, a customer who keeps interrupting. Test their decision-making, problem-solving and customer-handling skills.
Learn more about Situational judgmentPsychometric test
Measure traits like patience, adaptability, conscientiousness and communication style, so you know who will hold up on a busy shift, not just who scored well today.
Learn more about Psychometric test
Communication tests · Customer handling · AI screening
One application link, one ranked agent shortlist
Whatever mix of tools you pick for the role, every applicant lands in the same place, scored the same way.
No new workflow
BPO hiring software that fits how you already recruit agents
Send the link the way you already reach applicants. Share reports the way your operations team already works. No new tools to learn.
Finalize
Your job is live
Emma RossWhatsAppHi Emma, thanks for applying to Northwind. Here is your screening link:springhire.io/apply/northwind
Send the link
- Email invitesBulk, from a CSV
- WhatsAppInvites & reminders
- LinkedInPost the apply link
- Public linkCareers page ready
- CSV importBulk drives in seconds
- PDF reportsForward to team leads
Share the results
- CSV exportInto your ATS or sheet
- Auto remindersNever chase twice
- Any browserNothing to install
FAQ
Frequently asked questions
Every applicant gets one link that covers qualifying questions, a resume check, a communication test, a customer-handling scenario and short recorded video answers. Results land in one ranked report, so your team calls only the candidates who have already shown they can communicate and handle a customer.
The test library includes ready-made tests for communication, customer service fundamentals, customer support situational judgment, active listening, attention to detail, computer literacy and more. You can add your own questions, and every test is timed, randomized per candidate and scored automatically.
Yes. Set a prompt such as an angry customer whose issue has not been resolved. Candidates record their answer from any browser on their own time. AI transcribes it and scores clarity, tone and structure, and you can watch the recording and adjust any score.
Yes. There is no scheduling and no per-seat limit. Share the link on job boards, WhatsApp or a bulk CSV invite; every applicant is assessed the same way and ranked in one report, whether you have fifty or five hundred.
Credits are charged per candidate, per tool, and only when the candidate completes the assessment. Qualifying questions and resume scoring are free; skills tests and situational judgment cost one credit each, and recorded video answers are metered by question count. The free plan includes 10 credits a month.
Ready to get started?
Create an account and send your first screening link today. The free plan gives you 10 credits a month, with no card needed.
Get started freeSee what you'll pay
Credits are charged only when a candidate completes. Plans from $0.
See the report
A real candidate report: scores, answers and the evidence behind each one.