Operations Manager Job Description

About the role

We are hiring an Operations Manager to keep our day-to-day running smoothly and to make it better every quarter. You will own key processes, lead cross-functional teams, and use data to find and remove the bottlenecks slowing us down. This role fits a practical problem-solver who enjoys turning chaos into repeatable systems and holding a high bar on quality and delivery.

Key responsibilities

• Own and improve day-to-day operational processes
• Lead teams to hit quality, cost, and delivery targets
• Use data to identify and remove bottlenecks

Day-to-day responsibilities

• Oversee daily operations and ensure work is delivered on time and to standard
• Map, document, and continuously improve core processes and standard operating procedures
• Set and track operational KPIs such as throughput, cost per unit, and on-time delivery
• Lead, schedule, and develop operations staff across shifts or teams
• Identify bottlenecks and run improvement projects using lean or similar methods
• Manage vendor and supplier relationships, contracts, and service levels
• Own operational budgets and control costs against plan
• Coordinate across sales, finance, and customer teams to align on capacity and demand
• Ensure health, safety, and compliance requirements are met
• Report operational performance and improvement plans to leadership

Requirements

• Bachelor's degree in business, operations, supply chain, or a related field
• 5 or more years of operations experience, including managing teams
• Proven track record of process improvement and hitting delivery or cost targets
• Experience owning budgets and operational KPIs
• Strong analytical skills and comfort making decisions with data