The complete guide
Everything about the Multitasking Test
This test is one part of screening every applicant from one link: add a one-way video interview and resume scoring, and compare candidates in one report.
What is the Multitasking Test?
The Multitasking Test is a situational judgement test. Prioritizing questions cover a phone ringing while a visitor waits, urgent requests from two managers, safety issues mid-task and ordering jobs to meet deadlines. Switching questions cover the cost of switching, notes before switching, which tasks can be combined and which cannot. Interruption questions cover protecting focus time, repeat questions, urgent calls in meetings and tracking interruptions. Follow-up questions cover task lists, reminders, delegated work, shared trackers and handovers. Each question offers several plausible responses, so it rewards good judgment rather than guessing.
What the Multitasking Test does not measure
It does not measure typing speed or how a candidate performs in a live, timed simulation. For high-volume roles, pair it with a role skills test and a recorded interview about their busiest shift.
How does the Multitasking Test work?
The Multitasking Test is an auto-scored multiple-choice test. Each candidate answers 20 questions drawn at random from a bank of 60, so two candidates rarely see the same set, and most finish in 8 to 12 minutes. The questions are spread evenly across prioritizing, switching tasks, handling interruptions and tracking and follow-up, with a mix of easy, medium and hard items, and the report shows a score for each area as well as an overall score.
Why is the Multitasking Test important to employers?
In busy roles, people who react to everything at once make mistakes and drop tasks. People who prioritize, protect focus and track follow-ups get more done with fewer errors. This test shows how a candidate is likely to behave when a reception desk, a support queue or an office gets hectic.
